Philosophy & Principles

Our philosophy is to treat people like family.

Caring is our natural way of being. We pay attention to providing you with the best outcome.

Professional Care

We are professional carers with a friendly and familiar approach that allows people to feel comfortable, safe and happy. They listen and support with patience and affection, remembering important details and ensure our residents and their family always feel valued.

Personal Care

Treating with respect & dignity, people requiring support with bathing, toileting and other personal hygiene requirements e.g. changing incontinence pads or stoma bags.

Person centred

Our care is person-centred, meaning we tailor care plans around the specific needs of each individual and ongoingly re-evaluating their needs to ensure we adapt our care delivery over time.

Our care delivery focuses on ‘person-centred action’ which means we focus on residents’ personal abilities, growth and independence. We love seeing our service users adapt and learn new skills that make their life fulfilling.

Records & Reporting

Zero tolerance policy towards abuse. Nominated members of family are notified should any incident arise.